FLEXIBLE 30 DAY CONTRACTS

Technology Problems Solved
Before They Disrupt Your Business.

We help small businesses across Newcastle and the North East with everyday IT support, Microsoft 365, cyber security and backups. Whether you need ongoing support or help with a one-off problem, we're only a phone call away.

Get a Free IT Assessment Open Ticket See Our Services →
Newcastle Upon Tyne Based Microsoft 365 Specialists Fast Remote Support
C:\InfraEdge\Protected_Systems
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💾 This PC > Local Disk (C:) > InfraEdge > Protected
📁 Status
📁 Devices
📁 Backups
📁 Cloud

Keeping Your Business Protected

Devices secured and monitored
Microsoft 365 protected
Backups checked daily
Network issues detected early
Fast response when problems occur
5 items hello@infraedgeit.co.uk
Who We Help

IT support built for you

Sole Traders & Freelancers

Professional, jargon-free IT support to keep your business running without the overhead of a full IT contract.

Small Businesses (1–20 people)

We manage your setup, protect your files, and handle daily support so you and your team can focus on your work.

Growing SMBs (20–100 people)

Stable networks, secure cloud migrations, and rapid response times that scale alongside your company.

Home Users & Individuals

Friendly, local help with slow laptops, email glitches, or home Wi-Fi setups. No question is too simple.

What We Do

Complete IT Coverage,
Not Just Break and Fix

We systematically manage and monitor every layer of your IT environment to eliminate issues before they disrupt your team.

Managed IT Support

We become your dedicated IT department, monitoring your systems around the clock to stop problems before they happen. If you ever have a question or an issue, you get direct access to a real, local engineer who will resolve it fast.

  • Proactive monitoring to prevent systems from breaking
  • Direct, unlimited support from real local engineers
  • Automatic software and security updates
  • Monthly health checks to keep everything running fast
Request Support Consultation →

Network & Infrastructure

We design and build fast, reliable business networks that keep your team connected without dropouts. From setting up secure office Wi-Fi to managing your firewall, we make sure your connection is stable and safe.

  • Fast, secure office Wi-Fi and physical cabling
  • Secure firewalls to keep threats out of your network
  • Backup internet connections to keep you online if your main line drops
  • Regular network health and speed checks
Request Network Audit →

Cloud & Microsoft 365

We help your team work securely from anywhere using professional cloud tools. We handle the setup, manage your emails, license your software, and make sure your files are backed up safely every day.

  • Professional Microsoft 365 setup and licensing
  • Secure, automatic cloud backups for all your files
  • Safe and smooth migration with zero lost emails
  • Shared file storage so your team can collaborate easily
Discuss Microsoft 365 Options →

VoIP & Telephony

We replace outdated phone lines with modern, cloud-based business phone systems that work on desk phones, mobiles, or computers. Your team stays contactable from anywhere and call routing becomes simple to manage.

  • Modern phone systems that work on mobiles and laptops
  • Simple virtual numbers and custom call routing
  • Easy management with no physical phone lines needed
  • Crystal-clear call quality over your existing internet connection
Quote Telecoms Setup →

Automation & AI Workflows

We help you save time by automating repetitive daily tasks like copying data between systems, sending reminders, or filing invoices. We introduce smart tools and workflows that help your business run faster with fewer manual errors.

  • Automation of repetitive, manual admin tasks
  • Smart setup of AI tools to assist your team day to day
  • Streamlined workflows that reduce human errors
  • Ongoing support to adjust and improve your automations over time
Explore Automation Scopes →

Cyber Essentials Readiness

We audit and secure your business systems so you can easily pass the UK government-backed Cyber Essentials certification. This protects your business from common cyber threats and helps you win contracts that require it.

  • Simple security reviews to find and fix weak spots
  • Device hardening to block hackers and malware
  • Hands-on guidance to pass your security audit with confidence
  • Official certification to prove your business takes security seriously
Check Certification Readiness →
Systems Architects No Offshore 30-Day Rolling Fixed Pricing
Our Core Focus

Honest IT support.
No small print.

We don't overcomplicate IT support. You get a fixed monthly price, a real engineer who knows your setup, and straight answers when something goes wrong. That's it — no jargon, no upsells, no fine print.

✓
Direct contact with local engineers

When you call us, you speak to a real, qualified engineer right here in the North East, instead of a faceless call centre or an automated bot. You will always know who you are dealing with.

✓
Simple, flat-rate pricing

No hidden fees, surprise charges, or shock invoices at the end of the month. You pay a predictable rate that covers all your support, no matter how many times you need us.

✓
Honest, unbiased advice

We recommend technology that actually works for your business and budget, not whatever earns us the biggest margin. We work with all major brands and have no hidden affiliations.

✓
Rapid, guaranteed response

We commit to strict response times written into your agreement. If your system goes down critically, we will be working on it in under 15 minutes.

About Us

Built on trust. Run by real people.

Local IT Support Engineer at Work

Local, hands-on IT support — no call centre, no scripts.

We started InfraEdge IT Solutions because we believe local businesses deserve better IT support. Too many IT providers hide behind complex jargon, push clients into long-term contracts, and route simple questions to offshore call centres. We wanted to build something different. We are a reliable, approachable IT partner where you can pick up the phone and speak directly to a qualified engineer based right here in the North East.

We are a focused, growing team and we see our size as our greatest strength. Being small means we get to know you, your business, and your systems personally. There is no faceless helpdesk or automated ticketing loop. Instead, you get a direct relationship with engineers who are genuinely invested in keeping your business running smoothly.

Whether you are a growing business, a freelancer working from home, or an individual with a slow laptop, we treat every problem with the same level of care. Upfront flat-rate pricing, 30-day rolling contracts, and plain-English advice are what we are built on.

Getting Started

From Conversation to
Covered in Days

No disruptive migrations. No months-long onboarding. We slot in around your operations.

01

Free IT Assessment

We take a look at your current setup, including your devices, security, and any pain points, completely free of charge. You will get a clear, honest picture of where things stand before you commit to anything.

02

Tailored Proposal

Based on what we find, we put together a straightforward proposal with fixed pricing that fits your business. No generic packages, no hidden extras. Just a clear plan built around what you actually need.

03

Smooth Onboarding

We handle the transition from your current setup or provider so there is minimal disruption to your day. Our team gets everything documented, monitored, and running properly from the start.

04

Ongoing Partnership

Once you are up and running, we stay close. Regular check-ins, proactive maintenance, and a direct line to your engineer whenever you need us. We grow alongside your business.

Pricing

Transparent, Fixed Pricing

We believe in complete transparency. We have no hidden fees, no surprise invoices, and no long-term contracts. Everything we do runs on a rolling 30-day basis, giving you full flexibility from day one. Whether you need ongoing support for your whole team or just a one-off fix, we keep our pricing simple and predictable.

Managed Support

From £25 per user / month

Full IT management, monitoring, and unlimited support for your team.

Ad-hoc & One-off

From £60 per hour

No contract needed. Book us for a single fix, project, or consultation.

Not sure what you need?

Free assessment

We will review your setup and recommend exactly what makes sense for your business, at no cost.

Request a Bespoke Proposal
FAQ

Frequently Asked Questions

Got questions? We've got answers. If you can't find what you're looking for, feel free to contact us.

Get In Touch

Let's Talk About
Your IT

Have an IT issue or just want to chat about how we can help? Fill in the form below and one of our local engineers will get back to you within one business day. There is no sales pressure here. This is just a friendly, honest conversation about what you need. No enquiry is too small.

Head Office Office S3 D
33 Bellingham Dr
Newcastle upon Tyne
NE12 9SZ
Support Hours 24/7 for managed clients · Mon–Fri 8am–6pm general enquiries

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