Technology Problems Solved
Before They Disrupt
Your Business.
Straightforward IT support for small businesses across Newcastle, the North East and the UK. Microsoft 365, cyber security, backups and everyday IT support with direct help from someone who knows your business.
IT support for businesses like yours
Sole Traders & Freelancers
Straightforward IT support without the cost of an in-house IT team. Get help with Microsoft 365, security, backups and everyday IT problems.
Small Businesses (2–19 people)
We look after your users, devices, Microsoft 365, security and backups so you can focus on running your business.
Growing Businesses (20–50 people)
IT support that grows with your team. We manage users, devices, Microsoft 365, security and day-to-day IT as your business expands.
Remote & Hybrid Teams
Secure support for staff and contractors wherever they work, with managed accounts, devices, Microsoft 365 and reliable remote help.
Straightforward IT support for your business
From everyday IT support and Microsoft 365 to security, backups and business networks, we help keep your technology working properly and your business protected.
Managed IT Support
We look after the day-to-day technology your business relies on. When something goes wrong or you need help, you can contact us directly.
- Day-to-day IT support
- Device and system monitoring
- Software and security updates
- Regular system health checks
Microsoft 365
We help set up, manage and secure Microsoft 365 so your email, files and business accounts stay secure, organised and easy to manage.
- Microsoft 365 setup and management
- Email and user accounts
- OneDrive and SharePoint
- Microsoft 365 backup options
Cyber Security & Cyber Essentials
We help strengthen your security and prepare your business for Cyber Essentials certification.
- Security reviews
- Device protection
- MFA and account security
- Cyber Essentials preparation
Networks & Wi-Fi
Reliable internet and networks are essential to your business. We help set up, improve and troubleshoot office networks, Wi-Fi, firewalls and connectivity.
- Business Wi-Fi and networking
- Firewall setup and management
- Network troubleshooting
- Backup internet options
Business Phones
Modern phone systems that work across mobiles, laptops and desk phones, without needing traditional phone lines.
- Cloud business phone systems
- Business numbers and call routing
- Mobile and desktop calling
- Help moving from existing systems
Automation & Workflows
We can help reduce repetitive admin by connecting systems and automating simple business processes.
- Repetitive task automation
- System and data workflows
- Reporting improvements
- Optional AI-assisted workflows
Straightforward IT support. Clear advice.
We keep IT support simple. You get direct help from someone who understands your setup, clear pricing and practical advice without unnecessary jargon.
When you contact InfraEdge, you deal directly with someone who understands your business and IT setup. No unnecessary layers or being passed between departments.
You know what your monthly support covers and what anything extra will cost before work starts. No unexpected charges.
We recommend technology based on what your business actually needs and what makes sense for your budget.
When something goes wrong, you can contact us directly and we’ll respond in line with your agreed support plan.
Small business IT support, done personally.
North East based. Direct support. No unnecessary layers.
InfraEdge IT Solutions is a North East based IT support business built around a simple idea: small businesses should be able to get reliable IT help without complicated contracts, unnecessary jargon or being passed around a large support desk.
Because we’re a small business too, we understand that every IT problem matters. You get direct support from someone who gets to know your business, your systems and how you work.
Whether you’re working on your own, running a small team or growing your business, we can help with Microsoft 365, devices, security, backups, networks and everyday IT problems — with clear advice and flexible 30-day support.
Getting IT support is simple.
Start with a free review of your current setup. If we’re a good fit, you’ll get a clear proposal, straightforward onboarding and direct ongoing support.
Free IT Assessment
We review your current setup, including devices, Microsoft 365, security, backups and any IT problems you want to solve. There’s no charge and no obligation.
Clear Proposal
You’ll receive a straightforward proposal showing what’s included, the monthly cost and any one-off work. Nothing starts until you approve it.
Simple Onboarding
We set up your agreed support, access, monitoring, security and backups around the way your business already works. Important details are documented and disruption is kept to a minimum.
Ongoing Support
Once you’re up and running, you have direct support when you need it, along with the monitoring, updates and regular checks included in your support plan.
Flexible IT support. Clear pricing.
Choose ongoing support for your business, one-off help when you need it, or start with a free IT assessment. No unnecessary long-term contracts.
Managed IT Support
For businesses that want ongoing help with their day-to-day IT, Microsoft 365, devices, security and backups.
Starting price for small setups. Final pricing depends on users, devices and support requirements.
- ✓ Day-to-day remote IT support
- ✓ Microsoft 365 administration
- ✓ Device and security monitoring
- ✓ Software and security updates
- ✓ Backup monitoring and checks
- ✓ Regular system health checks
One-Off IT Help & Projects
For businesses that need help with a specific IT problem, setup, upgrade or project without ongoing monthly support.
- ✓ IT troubleshooting
- ✓ Microsoft 365 setup and changes
- ✓ Wi-Fi and network work
- ✓ Business phone setup
- ✓ Device setup and replacements
- ✓ Small migrations and IT projects
Free IT Assessment
A straightforward review of your current IT setup to identify obvious problems, risks and areas where we may be able to help.
- ✓ Review of your current setup
- ✓ Microsoft 365 and account checks
- ✓ Basic security review
- ✓ Backup and device review
- ✓ Clear recommendations in plain English
Prices exclude VAT and third-party software, licences and hardware. Travel charges may apply for on-site work outside our normal service area.
Frequently Asked Questions
A few common questions about working with InfraEdge. If you need anything else, just get in touch.
Yes. We support sole traders, freelancers and small businesses, including businesses with just one or two users. Your support can grow with you as you add people, devices or new services.
Managed IT support starts from £149 + VAT per month for small setups. One-off remote support starts from £50 + VAT per hour, and on-site support starts from £75 + VAT per hour. Managed support runs on a rolling 30-day basis, so there is no unnecessary long-term commitment.
Response times depend on the type of issue and the support plan you have. When something goes wrong, you can contact InfraEdge directly and we’ll respond in line with your agreed support level.
Most day-to-day IT problems can be handled securely by remote support, which means we can support businesses across the UK. On-site support is available across Newcastle and the North East, with travel charges applying where appropriate.
Yes. You do not need a monthly support plan to ask for help. We can assist with one-off IT problems, Microsoft 365 changes, device setup, Wi-Fi and networking, business phones, migrations and small IT projects. Remote support starts from £50 + VAT per hour and on-site support starts from £75 + VAT per hour.
Let’s Talk About
Your IT
Tell us what you need help with and we’ll get back to you with straightforward advice and the next steps. You can call, email or send us a message below.