Managed IT Support for Small Businesses in Newcastle
Straightforward day-to-day IT support for businesses that want their technology looked after without employing an in-house IT team.
IT support that keeps your business moving
When your business relies on email, laptops, Microsoft 365, internet access and cloud services, small IT problems can quickly become disruptive. InfraEdge provides ongoing IT support to keep your systems working, your devices maintained and your business protected.
You get direct support from someone who gets to know your setup, without unnecessary layers of account management or complicated long-term contracts.
What managed IT support includes
Day-to-day IT support
Help with everyday problems affecting computers, email, accounts, software and business systems.
Microsoft 365 administration
Support with Microsoft 365 accounts, email, permissions, MFA, OneDrive and SharePoint.
Device management
Help managing business laptops and computers, including security settings, updates and general device health.
Security monitoring
Practical monitoring and controls to help protect users, accounts and devices.
Software and security updates
Routine updates and patching to help keep supported devices secure and reliable.
Backup monitoring
Checks on agreed backup services, with recovery support where included in the support plan.
User changes
Help setting up new users, changing access and removing accounts when people leave.
Third-party support liaison
Help working with software, hosting or service providers where an IT issue involves their system.
Built for small businesses
InfraEdge supports businesses ranging from sole traders and one-person companies through to growing teams.
Get proper IT support without employing someone internally.
Keep users, devices, Microsoft 365, security and backups looked after.
Add users and devices as your business grows without rebuilding your IT support from scratch.
Support staff and contractors working from different locations across the UK.
How managed support works
Free IT Assessment
We review your current setup and understand what you need help with.
Clear Proposal
You receive a straightforward proposal showing what is included and what it costs.
Simple Onboarding
We set up your agreed support, access, monitoring, security, backups and documentation.
Ongoing Support
You can contact InfraEdge directly when you need help while routine monitoring and maintenance continue in the background.
Straightforward managed IT pricing
Starting price for small setups. Final pricing depends on users, devices and support requirements.
- Rolling 30-day support
Prices exclude third-party software, licences and hardware unless stated otherwise.
Support when you need it
Normal staffed support is available Monday–Friday, 8am–6pm, excluding public holidays.
Out-of-hours support is available where separately agreed.
If automated monitoring runs outside those hours, clearly distinguish it from staffed human support.
Why small businesses choose InfraEdge
Deal directly with someone who understands your business and IT setup.
Know what your support includes and what additional work will cost.
Managed support is available on a rolling 30-day basis.
Recommendations are based on what your business actually needs.
Frequently Asked Questions
Managed IT support starts from £149 + VAT per month for small setups. Final pricing depends on the number of users, devices and level of support required.
No. InfraEdge managed support is available on a rolling 30-day basis.
Yes. InfraEdge supports sole traders and very small businesses as well as growing teams.
Yes. Most day-to-day IT support can be provided remotely across the UK, with on-site support available across Newcastle and the North East.
Microsoft 365 administration can be included as part of managed support. Microsoft licence costs are separate unless specifically included in your proposal.
Need reliable IT support for your business?
Start with a free review of your current setup and we’ll explain where InfraEdge can help.