Business Phone Systems for Small Businesses in Newcastle
Modern business calling that works across mobiles, laptops and desk phones without relying on traditional phone lines.
A simpler way to handle business calls
Cloud phone systems let small businesses manage calls without relying on a traditional office phone line. Your business number can work across desk phones, computers and mobiles, making it easier to stay reachable wherever you work.
InfraEdge can help you choose, set up and support a phone system that fits the way your business operates without unnecessary complexity.
What we can help with
Business numbers
Set up professional business numbers for incoming and outgoing calls.
Cloud calling
Make and receive business calls through internet-based phone services.
Desk phones
Set up suitable business handsets where physical desk phones are preferred.
Mobile and desktop calling
Use business calling apps on supported computers and mobile devices.
Call routing
Send calls to the right person, team or device based on your requirements.
Voicemail
Configure individual or shared voicemail where needed.
Number porting
Help move existing business numbers to a suitable new phone service where supported.
Ongoing support
Help with users, devices, call settings and routine phone-system changes.
When a cloud phone system makes sense
Moving away from old phone lines
Replace ageing or inflexible traditional telephone services.
Supporting remote staff
Let users make and receive business calls from different locations.
Using one business number across devices
Keep business calling separate from personal mobile numbers.
Adding new users
Add extensions or users as the business grows.
Improving call handling
Route calls more effectively and reduce missed enquiries.
Starting a new business
Set up a professional business number without installing a traditional phone system.
Built for small teams
Use a professional business number without giving customers a personal mobile number.
Give staff their own extensions and manage calls more consistently.
Let staff make and receive business calls wherever they work.
Add users and numbers without replacing the whole phone system.
Good calling depends on good connectivity
Cloud phone systems rely on a stable internet connection and suitable network setup. InfraEdge can help review your Wi-Fi, network and internet connection where call quality or reliability is a concern.
Find out more about Networks & Wi-Fi →Working alongside Microsoft 365
Where appropriate, business calling can sit alongside the Microsoft 365 tools your team already uses. InfraEdge can help make sure accounts, devices and access are set up cleanly.
Note: Not every cloud phone system is automatically integrated with Microsoft Teams or Microsoft 365.
One-off or ongoing support
Business phone setup can be provided as a one-off project or supported as part of a wider InfraEdge IT arrangement.
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Remote support from £50 + VAT per hour
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On-site support from £75 + VAT per hour
Phone-system licences, call charges, handsets and third-party provider costs are separate unless specifically included in a quotation.
Why InfraEdge
Get a phone system configured around how your business actually handles calls.
Deal directly with someone who understands your phone and IT setup.
Use mobiles, computers, desk phones or a mixture depending on how your team works.
Get help choosing a suitable solution without unnecessary telecom complexity.
Frequently Asked Questions
A cloud phone system uses an internet-based service to make and receive business calls rather than relying on a traditional telephone line.
In many cases an existing number can be transferred to a new provider. Whether this is possible depends on the current provider and number type.
Many cloud phone systems provide mobile and desktop apps, allowing users to make and receive business calls on supported devices.
No. Depending on the chosen service, users may be able to make calls through a computer, mobile app, desk phone or a combination of these.
Yes. Much of the setup and support can be provided remotely across the UK. On-site support is focused on Newcastle and the North East, with travel charges applying where appropriate.
Need a better way to handle business calls?
Tell us how your business currently handles calls and we’ll explain the practical options.