VoIP & Cloud
Telephony Systems.
Replace outdated analog phone lines with modern, cloud-hosted phone systems that work seamlessly across physical desk phones, mobile devices, and computers. Keep your team contactable everywhere.
Telephony Gateway Control
Cloud VoIP & Telephony in Newcastle at a Glance
- Features: HD call clarity, mobile softphones, auto-attendant menus, call recording, and CRM integration.
- Flexibility: Work seamlessly from the office, home, or on the move with unified business contact numbers.
- Cost Efficiency: Eliminates legacy ISDN line rental; transparent per-user monthly billing with inclusive UK calls.
- Local Support: Quick setup and dedicated UK-based ongoing PBX administration for North East SMBs.
Telecom Features Designed
For Business Flex
We build communication layouts that scale as your staff list expands.
Multi-Device Apps
Answer office calls directly from softphone apps on your mobile, laptop, or desktop computer, as well as high-quality physical desk IP-phones.
Custom Call Routing
Set up virtual receptionists (interactive voice response), time-based forwarding, call queues, and voicemail-to-email routing using simple dashboards.
Cost-Effective Pricing
Ditch expensive physical line rentals. Our cloud-based system runs on flat, predictable rates per user including UK minutes, with zero charges for internal calls.
Local Number Porting
We handle the transfer of your existing landline or regional business numbers over to the cloud system, ensuring your business contacts suffer zero downtime.
A Simple 4-Step Transition
We port and deploy telephony routes with zero disruption to active callers.
System Design
We review your active lines, discuss required call queues, IVR menu listings, user accounts, and physical desk phone counts.
Number Porting
We file transfer requests with telecom authorities to safely port your legacy landline numbers over to our cloud servers.
Flow Configuration
We configure call groups, design greeting prompts, set up voicemail routing, and pre-configure physical handsets.
Launch & Install
We install softphone applications on laptops and mobiles, connect IP-phones in the office, test connection latency, and go live.
VoIP Telephony FAQ
Common questions about cloud-hosted business telephone solutions.
VoIP (Voice over Internet Protocol) refers to phone systems that route voice calls over your internet connection rather than legacy copper BT telephone lines. It converts voice signals into data packets, allowing calls from desk phones, computers, or smartphones.
Yes, absolutely. We manage the porting process with your current provider to migrate all existing regional numbers (e.g. 0191 numbers) over to the cloud system, ensuring zero loss of contact with clients.
No. You can run the entire system using lightweight softphone applications on laptops, computers, and mobile devices. Physical desk IP-phones are optional and recommended for front desk staff or dedicated office workspaces.
Because the phone system is hosted in the cloud, calls will still connect. They can automatically route to employees' mobile applications over cellular data (4G/5G) or redirect to backup landlines or voicemail boxes instantly.
Quote Your Cloud Phone System
Ready to upgrade your office phones or migrate away from legacy copper landlines? Fill in the form and one of our local engineers will provide a clear, flat-rate quote tailored to your team size.
33 Bellingham Dr
Newcastle upon Tyne
NE12 9SZ